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What's Up! Living English
Swedish customer support representative, Barcelona!
Job summary
An established industry player is seeking a passionate Customer Support Representative fluent in Swedish to join their dynamic team in Barcelona. This role offers the opportunity to assist customers with inquiries in a fast-paced environment, ensuring top-notch service. You'll collaborate with a creative team, manage customer interactions, and contribute to a positive atmosphere while enjoying competitive remuneration and career development opportunities. If you're ready to embrace a new challenge in beautiful Barcelona, this is your chance to shine!
Benefits
Qualifications
- C2 level fluency in Swedish and good English skills.
- 1+ years of experience in customer service, preferably technical support.
Responsibilities
- Assist customers through various channels, ensuring effective responses.
- Maintain accurate records and escalate issues when necessary.
Skills
Job Openings: Swedish Customer Support Representative, Barcelona!
Are you passionate about delivering top-notch customer service?
We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.
- Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
- Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
- Stay Updated: Keep your knowledge current on our products and services tailored to individual customer needs.
- Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
- Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
- Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.
- Language Skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
- Experience: At least 1 year of customer service experience, preferably in technical support.
- Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
- Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
- Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.
- Competitive Salary: Excellent remuneration package based on experience and performance.
- Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.
- Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
- Paid Leave: Enjoy 23 working days of paid annual leave.
- Career Development: Access to guidance and tools to help you reach your full potential.
If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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