Customer Support Representative (m,f) Danish : Electrical Automotive

Financecolombia; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Service Agent to join their dynamic team in Barcelona. This role involves efficiently addressing customer inquiries across various channels and ensuring compliance with service level agreements. With a focus on customer satisfaction, you will leverage your strong communication skills and IT proficiency to deliver exceptional service. Join a friendly and creative workplace that values your contributions and offers opportunities for growth and development. If you are passionate about customer care and thrive in a collaborative environment, this is the perfect role for you.

Servicios

Excellent remuneration package

Higher salary from the 7th month

23 working days of paid annual leave

Dynamic and friendly team atmosphere

Guidance and tools for personal development

Formación

• 1+ years of customer service experience, preferably in the automotive industry.
• Strong IT skills and competency in customer care.

Responsabilidades

• Handle customer inquiries via phone, email, and chat efficiently.
• Record call details and ensure compliance with SLAs.

Conocimientos

Danish (native/fluent)

English (B2 level)

Customer service experience

IT platforms and applications

Customer care skills

Herramientas

Windows

MS Office

Descripción del empleo

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.

REQUIREMENTS :

• Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

BENEFITS :

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working schedule : Monday to Friday,08 : 00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days ofpaid annual leave
• Guidance and tools to reach your full potential.