Customer Care Specialist

Qualifio SA; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Care Specialist to join their dynamic team. This role involves providing exceptional support to clients using cutting-edge marketing tools. You'll be part of a multilingual team, helping clients navigate through their issues and ensuring their success with the platform. With a focus on customer satisfaction, you will thrive in a collaborative environment, utilizing your communication and analytical skills. This position offers a blend of remote and on-site work, along with a competitive salary and benefits, making it an exciting opportunity for those passionate about technology and marketing.

Servicios

Health insurance

Meal vouchers (€6.50 per day)

25 vacation days

Performance-based bonus

Unlimited drinks

Relaxation areas

Rooftop with a view

Flexible working hours

Training programs

Welcoming team environment

Formación

• Fluency in French and English is required.
• Strong interest in marketing technologies is essential.

Responsabilidades

• Provide direct support to clients via email and phone.
• Analyze reported issues and conduct preliminary investigations.
• Deliver occasional training sessions.

Conocimientos

CRM

Customer Database Management

Marketing Automation

Email Marketing

HTML

CSS

SQL

XML

Communication Skills

Analytical Skills

Educación

Bachelor in Computer Science

Descripción del empleo

Join our team as a Customer Care Specialist and become an expert in marketing activation within the QNTM Group.

About QNTM : QNTM is a European group offering an innovative suite of cutting-edge marketing technology products. Our customer service department specializes in supporting marketing activation platforms.

Qualifio and Actito are the last two digital platforms to have joined the QNTM group. By joining our Customer Care Specialist team, you will be working with the Actito and Qualifio platform.

Based in Barcelona, our office employs around twenty people, including 8 in the Customer Care team.

We are currently looking for a Customer Care Specialist to reinforce our team and help clients in French and English.

About the job :

Are you passionate about the world of technological tools for marketing?

As part of our team, you will provide direct support to our clients via email and phone, helping them make the most of our solutions.

You'll join a team of multilingual Customer Satisfaction specialists, and your mission will be to contribute to the success of our clients by offering hands-on assistance.

Your responsibilities will include :

• Handling incoming emails, calls, and managing related tickets.
• Analyzing reported issues and conducting preliminary investigations.
• Assessing the complexity of the issue and escalating it to the relevant teams if necessary.
• Following up on tickets until the case is fully resolved.
• Delivering occasional training sessions.

A strong interest and solid knowledge in areas such as CRM, Customer Database Management, Marketing Automation, or Email Marketing are a big plus for this role.

About you :

• You are fluent in French and English.
• You are curious and passionate about technologies that support marketing. Ideally, you have a background in computer science.
• Terms like CRM, HTML, CSS, SQL, and XML are familiar to you.
• You thrive in team environments and possess strong communication skills, whether with internal technical specialists or end-users. Your listening skills and empathy are some of your key strengths.
• You can remain calm when dealing with technical issues, even when the resolution process is complex.
• You demonstrate patience, have strong analytical skills, and work in a meticulous and methodical manner, always seeking the best solution.
• Passionate about your work, you maintain a positive attitude and are not afraid to take initiative when necessary.
• With a focus on customer satisfaction, you are committed to ensuring service quality and show a strong sense of responsibility.
• Previous experience in a Helpdesk or Hotline role in a technological or marketing B2B environment is a plus.

What We Offer :

• Initial training to familiarize yourself with our platforms.
• An international work environment.
• A cutting-edge platform that is constantly evolving.
• Health insurance.
• Meal vouchers worth €6.50 per day (fully covered by the employer).
• 25 working days of vacation per year.
• Flexibility to work remotely or on-site.
• A performance-based bonus, with both individual and collective targets.
• Well-located office in Plaça Catalunya, in the heart of Barcelona, with access to unlimited drinks, relaxation areas, a terrace, and a rooftop with a view.
• A welcoming team that values respect for everyone.
• Rotating shifts from Monday to Sunday, 5 days per week, 40 hours per week.

Recruitment Process :

• Video call with HR.
• Personality and reasoning tests (two 35-minute sessions) done comfortably from home.
• Interview with the Support Manager and the Director of the Spain offices.