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Customer Care - Back Office Order Management Technician
Job summary
A leading international dermocosmetic company seeks a Customer Care - Back Office Order Management Technician to optimize customer experience through effective order management. This role offers the chance to join a dynamic team, implement key processes, and benefit from flexible working conditions and robust support.
Benefits
Qualifications
- Minimum of 3 years in a similar role.
- Strong understanding of Customer Care operations.
- German is a plus.
Responsibilities
- Design and implement corporate back-office order-to-cash processes.
- Manage Germany's ATP (order) process, coordinating with departments.
Skills
Education
Customer Care - Back Office Order Management Technician
Customer Care - Back Office Order Management Technician
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Direct message the job poster from SABIA Personal
Our client : They are an international dermocosmetic company with a clear purpose : Inspire everyone we touch to enjoy healthy, happy, beautiful lives.
Requirements :
- Education : Bachelor's degree (Engineering, Business Administration (ADE)...).
- Experience : Minimum of 3 years in a similar role, with a strong understanding of Customer Care operations.
- Languages : Fluent in English and Spanish. German is a plus.
- Others : Proficient in Excel, SAP SD, and EDI.
What are we offering?
You can change the life of a lot of people worldwide. In addition, they offer some interesting benefits, what makes them a top employer company :
- Flexible entry hours and home office policy.
- 1-2 days in remote and 3-4 in their offices of Poblenou (@22).
- Private medical insurance.- Discount in our employee store.
- Wellness benefits.
- Christmas lot with several products
- Atractive conditions (30-40k€ gross / year) in function of proven experience.
Do you want to join the Challenge?
What will your challenges be?
Design and implement their corporate back-office order-to-cash processes to achieve customer experience objectives at minimum cost (product master data, ATP, order entry), aligned with all rest of the departments. Manage Germany's ATP (order) process, coordinating with Marketing DE, BITs, and warehouses (external providers SK, D&O).
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Customer Service, Sales, and Quality Assurance
Pharmaceutical Manufacturing
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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