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Norwegian IT Support Pro — Malaga Office
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Norwegian IT Support Pro — Malaga Office
Job summary
A leading multinational BPO technology company in Malaga is seeking a Norwegian-Speaking Technical Support Advisor. You will provide 1st-level IT support, assist employees with system operations, and resolve technical issues. Ideal candidates have strong knowledge of Windows 10, Office 365, and experience in IT support. This role offers a competitive salary, fully paid training, and opportunities for career growth.
Benefits
Qualifications
- Fluent in Norwegian (C1 level) both written and spoken.
- Good command of English (B2 level).
- Experience in 1st or 2nd level IT support, ideally in a large company environment.
- Strong knowledge of Windows 10, Office 365, MS Teams.
- Familiarity with ITSM ticketing systems (ServiceNow preferred).
- Analytical mindset and problem-solving skills.
- High customer service orientation and attention to detail.
- Willingness to learn and develop technical skills.
Responsibilities
- Provide 1st-level IT support via phone, email, chat, and self-service portal.
- Assist employees with system operations and troubleshooting.
- Perform root cause analysis and resolve technical issues remotely.
- Monitor and categorize IT tickets in the ITSM system.
- Use internal knowledge databases for efficient issue resolution.
- Collaborate with 2nd-level support teams and external providers.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.