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Customer Service Representative with High Level of English
Job summary
A leading company in foot health is seeking a Customer Service Representative to advocate for customers and provide exceptional support. This hybrid role requires excellent communication skills and a customer-centric approach. Join a team dedicated to enhancing well-being through innovative solutions.
Benefits
Qualifications
- Fluent in English with exceptional grammar and spelling.
- Ability to handle sensitive calls with empathy and understanding.
Responsibilities
- Act as a passionate advocate for customers.
- Deliver seamless customer support across all channels.
- Analyse customer issues and offer personalized solutions.
Skills
Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well-being.
What’s your Mission?
- Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
- Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
Requirements
- Excellent Communication : Fluent in English with exceptional grammar and spelling.
- Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively.
- Start Date : October 2025
- Position : Customer Service Representative
- Work Schedule : Monday to Sunday between 10 pm & 7 am.
- Salary : €18,054 gross per year
- Work Model : Hybrid or Work From Home
- Training : 1 week of training from Monday to Friday - 9 : 00 am to 6 : 00 pm
- Career Growth : Ongoing training and development.
- Well-being Support : Confidential counselling and resources.
- Perks & Discounts : Exclusive offers and rewards.
- Health Benefits : Discounted health insurance.
- Skill Development : LinkedIn learning and certifications.
- Referral Program : Bring a friend and get a referral bonus.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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