LUXURY RENTAL RECEPCIONIST

B2B Recursos Humanos; Málaga; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

A leading company in the tourism sector is looking for a Luxury Rental Receptionist to ensure a 5-star experience for guests. This role involves managing guest communications, bookings, and providing exceptional service. The ideal candidate will have a background in hospitality, strong communication skills, and a proactive attitude. This full-time position offers opportunities for career progression in a vibrant environment.

Servicios

Career progression opportunities

Opportunity to implement your ideas

Support from experienced team members

Vibrant work environment

Formación

• At least 5 years of experience as a receptionist or similar role.
• Fluent in English and Spanish; proficiency in Dutch, German, or French is advantageous.

Responsabilidades

• Provide exceptional support to guests throughout their stay.
• Manage bookings from OTAs and direct channels.
• Address guest queries and provide unique experiences.

Conocimientos

Relationship Building

Communication

Multitasking

Sales Skills

Educación

Bachelor's Degree in Hospitality and Tourism

Herramientas

PMS

WhatsApp

Email

Descripción del empleo

Job Title: Luxury Rental Receptionist

We are a consolidated Business Group dedicated to providing services related to Tourism, short-term rentals, and flexible accommodations. We are seeking a Luxury Rental Receptionist to be the main liaison between the company and its guests, ensuring a 5-star experience from the first contact.

Job Functions:

1. Provide exceptional support to guests throughout their stay, acting as the main point of contact via WhatsApp, email, and phone.
2. Build long-term relationships with guests.
3. Ensure effective communication with other departments and management.
4. Respond promptly to all communication across platforms throughout the day.
5. Manage bookings from OTAs, direct channels, and agents in our PMS, maintaining up-to-date records.
6. Address guest queries and provide unique experiences to convert inquiries into bookings.
7. Track and update all leads in the PMS.
8. Coordinate the booking process with the administrative team from contract to payment and deposit return.
9. Generate and send reports on owner bookings and obtain necessary approvals.

Offered:

• Employment under a General Regime contract.
• Opportunity to implement your ideas.
• Accountability from day one with support from experienced team members.
• Career progression opportunities.
• Work in a vibrant environment connecting with guests worldwide.
• Full-time, on-site position with rotating schedules.
• Salary: €18,000 gross annually.

Requirements:

• Bachelor's Degree or Higher Training in Hospitality and Tourism or similar.
• At least 5 years of experience as a receptionist or similar role.
• Specialized training as a receptionist is a plus.
• Strong relationship-building skills and broad interests.
• Fluent in English and Spanish; proficiency in Dutch, German, or French is advantageous.
• Understanding of Luxury Travel and Travelers.
• Positive, helpful attitude.
• Excellent, adaptable communication skills.
• Ability to multitask efficiently and meet deadlines.
• Warm, friendly, precise, and demanding of excellence.
• Self-managed with the ability to follow guidelines and standards.
• Entrepreneurial spirit, proactive and versatile.
• Polite and articulate guest interaction skills.
• Excellent typing skills.
• Knowledge of OTAs and similar platforms.
• Strong work ethic and commitment.
• Organized with excellent time management.
• Sales and customer relationship skills.
• Understanding of luxury rental and travel concierge services.
• Excellent written and verbal communication.
• Proficient in WhatsApp, email, phone, PMS, and data management tools.
• Experience with Airbnb, VRBO, and Booking.com.