Customer Service Representative with High Level of English

CPM International; Barcelona; Presencial; EUR 19.000; Jornada completa

Descripción de la vacante

A leading company in foot health is seeking a Customer Service Representative to advocate for customers and provide exceptional support. This hybrid role requires excellent communication skills and a customer-centric approach. Join a team dedicated to enhancing well-being through innovative solutions.

Servicios

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn learning and certifications

Referral Program

Formación

• Fluent in English with exceptional grammar and spelling.
• Ability to handle sensitive calls with empathy and understanding.

Responsabilidades

• Act as a passionate advocate for customers.
• Deliver seamless customer support across all channels.
• Analyse customer issues and offer personalized solutions.

Conocimientos

Communication

Customer-Centric Approach

Problem-Solving

Administrative Skills

Analytical Skills

Descripción del empleo

Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well-being.

What’s your Mission?

• Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

• Excellent Communication : Fluent in English with exceptional grammar and spelling.
• Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively.
• Start Date : October 2025
• Position : Customer Service Representative
• Work Schedule : Monday to Sunday between 10 pm & 7 am.
• Salary : €18,054 gross per year
• Work Model : Hybrid or Work From Home
• Training : 1 week of training from Monday to Friday - 9 : 00 am to 6 : 00 pm
• Career Growth : Ongoing training and development.
• Well-being Support : Confidential counselling and resources.
• Perks & Discounts : Exclusive offers and rewards.
• Health Benefits : Discounted health insurance.
• Skill Development : LinkedIn learning and certifications.
• Referral Program : Bring a friend and get a referral bonus.