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Danish Speaking Entry Level Customer Support
Cross Border Talents
Barcelona
Híbrido
EUR 30.000 - 50.000
Jornada completa
Hace 7 días
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading customer service provider in Barcelona is looking for a Customer Support Specialist to assist Danish-speaking clients. The role involves responding to customer inquiries through various channels and collaborating with teams to resolve issues. A full-time contract with rotating shifts is offered, along with competitive benefits including health insurance, multicultural environment, training opportunities, and a supportive workplace culture.
Servicios
"Feel Good" program with Spanish lessons
Free private health insurance
Flexible remuneration options
Free coffee and weekly fruit
Opportunities for learning and growth
Formación
- Native Danish speaker with advanced English proficiency.
- Strong PC skills including Office 365 and CRM databases.
- Previous experience in customer service or contact center environments.
Responsabilidades
- Respond to customer inquiries via phone, email, and chat.
- Assist customers with product-related questions and technical issues.
- Maintain detailed records of customer interactions.
Conocimientos
Native Danish
Advanced English proficiency (B2+)
Excellent communication skills
Interpersonal skills
Strong PC skills
Problem-solving mentality
Herramientas
Office 365
CRM databases
Descripción del empleo
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in Danish and English.
- Assist customers with product-related questions, technical issues, and order processing.
- Deliver high-quality solutions by troubleshooting and identifying customer needs.
- Maintain detailed and accurate records of customer interactions in the system.
- Collaborate with other departments to resolve customer issues efficiently.
- Stay up to date with company products, services, and policies to provide accurate information.
Requirements:
- Native Danish speaker with advanced English proficiency (B2+).
- Excellent communication and interpersonal skills, both written and spoken.
- Strong PC skills, including Office 365, CRM databases, and other internal platforms.
- A problem-solving and solution-driven mentality.
- A positive and motivated mindset to tackle challenging customer issues.
- Goal-oriented approach and ability to adapt to changing priorities.
- Familiarity with accommodation platforms is a plus.
- Previous experience in customer service or contact center environments is valued.
- Availability to work both from the office and from home (within 100km from the office).
Contract Details:
- Full-time contract (39 hours per week), Monday to Sunday with fixed working hours and 2 days off per week.
- Rotating shifts: 09:00 - 20:00.
- Initial temporary contract with the possibility of a permanent position based on business needs.
- 27 working days of holiday per year.
Benefits:
- \"Feel Good\" program offering Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, and roller skating.
- Free private health insurance upon obtaining a permanent contract.
- Flexible remuneration options for nursery school and transport after the probation period.
- Multicultural and international working environment.
- Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
- Free coffee daily and free fruit once a week.
- Opportunities to learn and grow within an industry-leading department.
- 3 weeks of initial training and continuous personal coaching.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.