Italian-Speaking Customer Service Representative - ASAP

Cross Border Talents; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international recruitment firm in Barcelona is seeking Italian-speaking Customer Service Representatives. You will provide support via phone, email, and chat, ensuring high customer satisfaction. The role includes a competitive salary, relocation assistance, and a multicultural work environment. Ideal candidates possess fluent Italian and strong communication skills. This opportunity offers career growth and a stable employment contract. Remote options are available in certain locations.

Servicios

Competitive salary packages

Multicultural and international work environment

Full training provided

Career growth opportunities

Relocation assistance

Formación

• Fluent Italian (C1/C2) required for effective communication.
• English level B1 or higher is necessary.
• Previous customer service experience preferred but not mandatory.

Responsabilidades

• Assist customers in Italian through phone, email, and live chat.
• Resolve inquiries regarding products, services, or technical issues.
• Document all interactions accurately in the system.

Conocimientos

Fluent Italian (C1/C2)

Strong communication

Problem-solving abilities

Customer-focused mindset

Descripción del empleo

Multiple Start Dates | On-Site or Remote | Full Relocation Package

We are hiring Italian-speaking Customer Service Representatives to join international support teams working with world-renowned global brands.
This is a great opportunity for candidates looking to relocate abroad, grow their career, or secure a remote customer support job (location-dependent).

Role Overview

You will provide customer service in Italian via phone, email, and chat. Your goal is to ensure fast, friendly, and effective support for users while representing a high-quality international company.

Key Responsibilities

• Assist customers in Italian through phone, email, and live chat
• Resolve inquiries regarding products, services, or technical issues
• Maintain a professional tone and high customer satisfaction
• Follow company procedures and service-quality guidelines
• Work closely with internal teams to resolve customer needs
• Document all interactions accurately in the system

Requirements

• Fluent Italian (C1/C2)
• English level B1 or higher
• Strong communication and problem-solving abilities
• Customer-focused mindset
• Ability to work 40 hours per week in rotating shifts
• Previous customer service experience is beneficial but not mandatory

️ Relocation Package

• Paid flight ticket
• Airport pick-up upon arrival
• 23 weeks of temporary accommodation
• Full support with hiring documents, bank, registration, and onboarding
• Assistance throughout your relocation process

What We Offer

• Competitive salary packages (depends on country)
• Multicultural and international work environment
• Full training provided no industry experience needed
• Long-term and stable employment contract
• Career growth and internal promotion opportunities
• Remote work options available in certain locations