Remote Customer Support Specialist - Tech Troubleshooter

Lodgify; Barcelona; Híbrido; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A growing vacation rental tech company in Barcelona is seeking a Customer Support Specialist to enhance customer satisfaction. In this role, you will become an expert in using the company’s software, providing top-tier support via phone, email, or chat. The ideal candidate will possess solid experience in technical customer support, strong communication skills in English, and excellent troubleshooting abilities. Enjoy a dynamic workplace with diverse benefits, including health insurance and work-from-home flexibility.

Servicios

25 working days of paid vacation

Cigna health insurance

Monthly meal allowance

Home-office setup allowance

Free Spanish classes

Daily breakfast buffet

Formación

• Experience in technical customer support or a similar role.
• Strong communication skills in English, both verbal and written.
• Patience and attention to detail with a logical approach.

Responsabilidades

• Provide top‑tier support via phone, email, or chat.
• Troubleshoot and solve general technical issues.
• Report customer feedback and issues to relevant teams.

Conocimientos

Technical customer support experience

Strong communication skills in English

Problem-solving skills

Excellent troubleshooting abilities

Experience with CRM tools

Herramientas

Zendesk

Intercom

Freshdesk

Descripción del empleo

A growing vacation rental tech company in Barcelona is seeking a Customer Support Specialist to enhance customer satisfaction. In this role, you will become an expert in using the company’s software, providing top-tier support via phone, email, or chat. The ideal candidate will possess solid experience in technical customer support, strong communication skills in English, and excellent troubleshooting abilities. Enjoy a dynamic workplace with diverse benefits, including health insurance and work-from-home flexibility.