Danish Speaking Entry Level Customer Support

Cross Border Talents; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer service provider in Barcelona is looking for a Customer Support Specialist to assist Danish-speaking clients. The role involves responding to customer inquiries through various channels and collaborating with teams to resolve issues. A full-time contract with rotating shifts is offered, along with competitive benefits including health insurance, multicultural environment, training opportunities, and a supportive workplace culture.

Servicios

"Feel Good" program with Spanish lessons

Free private health insurance

Flexible remuneration options

Free coffee and weekly fruit

Opportunities for learning and growth

Formación

• Native Danish speaker with advanced English proficiency.
• Strong PC skills including Office 365 and CRM databases.
• Previous experience in customer service or contact center environments.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product-related questions and technical issues.
• Maintain detailed records of customer interactions.

Conocimientos

Native Danish

Advanced English proficiency (B2+)

Excellent communication skills

Interpersonal skills

Strong PC skills

Problem-solving mentality

Herramientas

Office 365

CRM databases

Descripción del empleo

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Danish and English.


• Assist customers with product-related questions, technical issues, and order processing.


• Deliver high-quality solutions by troubleshooting and identifying customer needs.


• Maintain detailed and accurate records of customer interactions in the system.


• Collaborate with other departments to resolve customer issues efficiently.


• Stay up to date with company products, services, and policies to provide accurate information.

Requirements:

• Native Danish speaker with advanced English proficiency (B2+).


• Excellent communication and interpersonal skills, both written and spoken.


• Strong PC skills, including Office 365, CRM databases, and other internal platforms.


• A problem-solving and solution-driven mentality.


• A positive and motivated mindset to tackle challenging customer issues.


• Goal-oriented approach and ability to adapt to changing priorities.


• Familiarity with accommodation platforms is a plus.


• Previous experience in customer service or contact center environments is valued.


• Availability to work both from the office and from home (within 100km from the office).

Contract Details:

• Full-time contract (39 hours per week), Monday to Sunday with fixed working hours and 2 days off per week.


• Rotating shifts: 09:00 - 20:00.


• Initial temporary contract with the possibility of a permanent position based on business needs.


• 27 working days of holiday per year.

Benefits:

• \"Feel Good\" program offering Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, and roller skating.


• Free private health insurance upon obtaining a permanent contract.


• Flexible remuneration options for nursery school and transport after the probation period.


• Multicultural and international working environment.


• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).


• Free coffee daily and free fruit once a week.


• Opportunities to learn and grow within an industry-leading department.


• 3 weeks of initial training and continuous personal coaching.