Customer Support Specialist

Lodgify; Barcelona; Híbrido; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A growing vacation rental tech company in Barcelona is seeking a Customer Support Specialist to enhance customer satisfaction. In this role, you will become an expert in using the company’s software, providing top-tier support via phone, email, or chat. The ideal candidate will possess solid experience in technical customer support, strong communication skills in English, and excellent troubleshooting abilities. Enjoy a dynamic workplace with diverse benefits, including health insurance and work-from-home flexibility.

Servicios

25 working days of paid vacation

Cigna health insurance

Monthly meal allowance

Home-office setup allowance

Free Spanish classes

Daily breakfast buffet

Formación

• Experience in technical customer support or a similar role.
• Strong communication skills in English, both verbal and written.
• Patience and attention to detail with a logical approach.

Responsabilidades

• Provide top‑tier support via phone, email, or chat.
• Troubleshoot and solve general technical issues.
• Report customer feedback and issues to relevant teams.

Conocimientos

Technical customer support experience

Strong communication skills in English

Problem-solving skills

Excellent troubleshooting abilities

Experience with CRM tools

Herramientas

Zendesk

Intercom

Freshdesk

Descripción del empleo

Who we are

⭐ Lodgify is a fast‑growing scale‑up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short‑term rentals.

About the role

At Lodgify, we’re looking for a Customer Support Specialist to join our team in Barcelona! In this role you will become an expert (we call ourselves “gurus”) in using the Lodgify software and use that expertise to advise our customers on how to successfully set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to support requests, troubleshooting and guiding them on how to make the most of Lodgify.

How will you make an impact?

• Provide top‑tier support via phone, email, or chat.
• Ensure customer satisfaction by resolving issues promptly.
• Troubleshoot and solve general technical issues related to the Lodgify platform.
• Report customer feedback and issues to relevant teams and follow up as needed.
• Identify and document any software bugs or issues for continuous improvement.

What makes you a great fit?

• Experience in technical customer support or a similar role.
• Strong communication skills in English, both verbal and written.
• Patience, attention to detail, and a logical approach to problem‑solving.
• Excellent troubleshooting skills with the ability to diagnose technical issues.
• Ability to work independently while managing multiple priorities in a fast‑paced environment.
• A positive attitude and a strong sense of responsibility.
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
• Availability to work on weekends.
• Experience in the travel or hospitality industry is a plus!

Why you'll love us

You'll be part of a growing, dynamic company with a truly international team. We're full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What’s in it for you?<\/h3>

• 🏠 The freedom to work from home any day that works for you.
• 🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
• 💊 Top‑notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre‑existing conditions too).
• 😋 Save on meals! Enjoy a monthly allowance of 150€ and a Flexible Remuneration plan with up to 70%. Plus a 50% discount on Ametller’s prepared dishes.
• 🚇 Flexible Remuneration options for your transportation needs.
• 🖥️ Elevate your workspace. We provide a home‑office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
• 🇪🇸 Free Spanish classes.
• 🤑 Boost your earning potential with our referral program that offers paid compensation.
• 🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
• 🎯 Work in a dynamic environment with offices fully equipped for fun with ping‑pong, foosball, surrounded by an international team of +60 nationalities.

*Benefits offered may differ based on the type of contract that is issued.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English.