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German Customer Support Representative, Barcelona
Zusammenfassung
An established industry player is seeking a German Customer Support Representative in vibrant Barcelona. This role is perfect for individuals passionate about delivering exceptional customer service and thriving in a dynamic environment. You'll respond to inquiries, maintain call records, and collaborate with team members to ensure customer satisfaction. With a full-time schedule and a supportive team, this opportunity offers a competitive remuneration package and 23 days of paid annual leave. If you're ready to elevate your career in a friendly and engaging workplace, this is the role for you!
Leistungen
Qualifikationen
- C2 level in German and B2 in English required.
- 1+ years in customer service, ideally in technical support.
Aufgaben
- Respond to customer inquiries via phone, email, and chat.
- Record call details and maintain timely responses.
Kenntnisse
Ausbildung
Tools
Job Openings German Customer Support Representative, Barcelona
Join our vibrant team as a Customer Support Representative in beautiful Barcelona!
We're looking for enthusiastic individuals who thrive in a dynamic environment and are passionate about providing exceptional customer service.
- Respond to incoming customer inquiries through phone, email, chat, or automated alerts, ensuring user needs are met efficiently.
- Record call details in our management system, maintaining timely responses and resolutions in line with our service level agreements (SLAs).
- Stay updated on our products and services, particularly those tailored to individual customer needs.
- Escalate service issues to senior team members as necessary.
- Collaborate with team members on specific projects and fulfill administrative responsibilities.
- Participate in regular team meetings and perform additional tasks as assigned by management.
- C2/ fluent in German (both verbal and written), with proficiency in English (minimum B2 level).
- At least 1 year of experience in customer service, preferably in a technical support role.
- Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
- Strong customer care skills with the ability to understand and address customer needs effectively.
- Ability to take ownership of calls, progressing them to resolution or escalating as needed.
- Competitive remuneration package based on experience, skills, and performance.
- Full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
- A supportive and friendly team environment.
- 23 days of paid annual leave.
- Guidance and tools to help you reach your full potential.
If you're ready to take the next step in your career and join a company that values your contributions, we want to hear from you!
Apply now and be part of our dynamic team in Barcelona!
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.
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