Electronic Workplace L2 Client Support Engineer

Ekkiden; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a dynamic consulting group that emphasizes innovation and teamwork. This role involves providing technical support and solutions to clients while enhancing your career in a fast-growing organization. You'll work closely with teams to resolve client issues, ensuring high standards of service and collaboration. With opportunities for personal and professional growth, including management training, this position is perfect for those looking to make a meaningful impact in the IT consulting field. Be part of a culture that values respect, ambition, and team spirit, and help shape the future of the company.

Servicios

Health Insurance

Career Development Opportunities

Autonomy in Work

Team Management Opportunities

Formación

• 1-2 years of technical customer-focused experience is desired.
• Ability to analyze and solve tasks independently.

Responsabilidades

• Provide Level-2 technical support to clients and troubleshoot issues.
• Collaborate with L3 teams on technology-related projects.

Conocimientos

Analytical Thinking

Problem Solving

Customer Service Orientation

Communication Skills (English)

Communication Skills (German)

Educación

High School Diploma or Equivalent

Technical Education in IT

Herramientas

ITIL v4

Microsoft MCP Certification

Descripción del empleo

International consulting group founded in 2019, Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability, for large enterprises and SMEs in France, Switzerland, Spain, and Germany.

GENERAL DESCRIPTION

• Provide deeper (Level-2) technical support to clients across the bank and their applications running on their workstations.
• Act as 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.
• Client Management (internal & external)
• Highly customer-oriented mindset
• Ability to communicate technical context clearly

Business Management

• Resolution of client support issues within the EWP L2-Client team
• Prioritization and escalation of issues according to impact and urgency
• Deliver personalized support and follow-up to affected users
• Investigation of unknown issues towards finding permanent documented solutions
• Act as an interface between L1 and L3 support teams
• Collaboration with L3 team on projects related to current and new technologies
• Support the team leader in administrative and cross-topic matters

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

YOUR PROFILE

Personal and Social

• 18 to 24 months of technical customer focused experience is desired
• Team player

Professional and Technical

• Good analytical thinking and solution-oriented approach
• Able to analyse and solve tasks independently
• Ability to assess impact and urgency to prioritize efforts on a daily base
• Apprenticeship as a computer technician or High School diploma equivalent with further technical education
• Microsoft MCP Certification at Client Level would be an advantage
• Familiar with ITIL v4 (definitions, processes optimization…)
• Good communication skill in English verbal and written
• Good communication skill in German would be a strong advantage

We offer:

• Join us at the right time to make your mark in a fast-growing organization
• Various missions and projects that will allow you to have a real impact on the company
• The ability to work autonomously and to drive new initiatives
• A career path adapted to your personality, both in terms of role and location
• A strong culture, based on sharing, respect, ambition, and team spirit
• The opportunity to manage teams and develop your area of expertise by leading one of our squads
• Develop your management and leadership skills, because, at Ekkiden, consultants look after the careers of other consultants. Gone are the days when your career was driven by a salesman!
• Health insurance

What’s the Recruitment Process Like at Ekkiden?

At Ekkiden, we're committed to providing a positive experience for every candidate.

Initial Call:

Our recruitment team will reach out to discuss your motivations and expectations.

Interviews:

You'll have one or two interviews with our business managers, depending on the role you're applying for.

Client Meeting:

Finally, you'll have the opportunity to meet with the client.

While this is our standard process, we may make adjustments based on specific circumstances.

You can also find all our job offers on our website
https://jobs.ekkiden.com/