German Customer Support Representative, Barcelona

Cross Border Talents; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a German Customer Support Representative in vibrant Barcelona. This role is perfect for individuals passionate about delivering exceptional customer service and thriving in a dynamic environment. You'll respond to inquiries, maintain call records, and collaborate with team members to ensure customer satisfaction. With a full-time schedule and a supportive team, this opportunity offers a competitive remuneration package and 23 days of paid annual leave. If you're ready to elevate your career in a friendly and engaging workplace, this is the role for you!

Servicios

Competitive remuneration package

23 days of paid annual leave

Supportive team environment

Guidance and tools for development

Formación

• C2 level in German and B2 in English required.
• 1+ years in customer service, ideally in technical support.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Record call details and maintain timely responses.

Conocimientos

Fluent in German

Proficiency in English

Customer care skills

Problem-solving skills

Educación

High school diploma or equivalent

Herramientas

Customer management system

IT knowledge in signal path connectivity

Wireless networking

Audiovisual products

Descripción del empleo

German Customer Support Representative, Barcelona

Job Openings German Customer Support Representative, Barcelona

About the job

Join our vibrant team as a Customer Support Representative in beautiful Barcelona!

We're looking for enthusiastic individuals who thrive in a dynamic environment and are passionate about providing exceptional customer service.

Key Responsibilities:

1. Respond to incoming customer inquiries through phone, email, chat, or automated alerts, ensuring user needs are met efficiently.
2. Record call details in our management system, maintaining timely responses and resolutions in line with our service level agreements (SLAs).
3. Stay updated on our products and services, particularly those tailored to individual customer needs.
4. Escalate service issues to senior team members as necessary.
5. Collaborate with team members on specific projects and fulfill administrative responsibilities.
6. Participate in regular team meetings and perform additional tasks as assigned by management.

Requirements:

1. C2/ fluent in German (both verbal and written), with proficiency in English (minimum B2 level).
2. At least 1 year of experience in customer service, preferably in a technical support role.
3. Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
4. Strong customer care skills with the ability to understand and address customer needs effectively.
5. Ability to take ownership of calls, progressing them to resolution or escalating as needed.

What We Offer:

1. Competitive remuneration package based on experience, skills, and performance.
2. Full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
3. A supportive and friendly team environment.
4. 23 days of paid annual leave.
5. Guidance and tools to help you reach your full potential.

If you're ready to take the next step in your career and join a company that values your contributions, we want to hear from you!

Apply now and be part of our dynamic team in Barcelona!