Customer Service à Allemagne

At SIXT we use data to turn challenges into opportunities. As a Senior Business Analyst Damage you play a key role in shaping efficient data-driven processes that ensure transparency and elevate customer experience even when the unexpected happens. Join our international team and help us drive innovation across our global damage organization. Ready to make an impact Apply now!

• You act as the central point of contactfor our corporate countries within the international damage department
• You use data-driven analyses to identify root causes drive operational performance and uncover development opportunities
• You monitor and manage KPI performance across assigned markets ensuring transparency and timely follow-up
• You coordinate strategic and operational initiatives from requirement definition to rollout and automation (e.g. RPA)
• You collaborate closely with IT controlling and cross-functional task forces to optimize workflows and resolve support requests
• You drive continuous process improvement and knowledge transfer across the international damage network.

• Education You hold a degree in business process management business informatics analytics or a comparable field
• Experience You bring proven experience in operations business analysis or project management ideally within mobility or car rental
• Mindset You combine strong analytical and conceptual skills with an independent and structured way of working
• Digital Savvy You have a digital mindset and are familiar with process improvement tools or methods (e.g. process mining RPA Jira Confluence)
• Communication You have excellent communication and presentation skills in English; German is a plus
• Motivation You enjoy working in an international environment and managing complex cross-country topics

• Extra benefits Enjoy discounts on SIXT rent share ride and SIXT attractive vehicle leasing offers and exclusive deals with partners for travel tech fashion and more
• Mobility Boost You will receive a monthly allowance from us as a contribution to your individual mobility
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

About us :

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work: No

Employment Type: Full-time

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,Business requirements,JD Edwards,SDLC,Systems Analysis,Data Analysis Skills

Experience : years

Vacancy : 1