Customer Service jobs in Germany

Do you want to work on the world’s largest Cloud Computing Infrastructure? Then we have the perfect job for you! Mid 2013, our Amazon Web Services S3 web service accepted its 2 trillionth object and that the service is regularly peaking at over 1.1 million requests per second. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in every region. This requires talented people to build & manage. We hope it is you!

We are currently looking for an experienced, detail-oriented individual to join our Data Center Engineering Operations Team. This committed group works to maintain the critical physical infrastructure that supports our Data Center Organization within Amazon. Specifically, the team ensures that the data center operates at 100 % availability while maintaining first‑class customer service to the teams and groups within the data centers.

The Data Center Engineering Operations Technician (EOT) is responsible for operating and maintaining all electrical, mechanical, and fire/life safety equipment within the data center. The EOT serves as a technical resource to support Amazon within its owned and operated data centers. This equipment supports mission‑critical servers that must maintain better than 99.999 % uptime. EOTs are also tasked with driving innovation while reducing operational costs in the facilities.

• Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility.
• Assist in maintenance and monitoring of all Data Center systems, including incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
• Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators.
• Provide assistance to contractors or data center engineers to ensure proper operation and maintenance of all facility equipment covered under level I plus areas in which they are certified, such as making and running fiber optic, electrical certification, HVAC repair (training/certification), UPS and/or generator certifications and training.
• Deploy new equipment, such as building racks, cabling and other tasks as necessary.
• Respond to internal Rack customer maintenance, repair and additions/expansion requests through the ticketing system.
• Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems.
• Maintain changes in state in Mission Critical infrastructure in support of corrective/preventive maintenance.
• Review the test quality, performance, safety and reliability of products, equipment and processes.

• Technical (Military/Trade School) training and/or similar experience in that field.
• Electrical qualification(s) necessary to operate Low Voltage equipment in accordance with applicable German regulations (Elektrofachkraft).
• Several years of relevant work experience, ideally within Data Center operations.
• Must be a national of an EU member state.
• Several years of working within a data center.
• Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades.
• Certified electrician as per German regulations.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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