Pharmaceutical Sales Representative jobs in Canada

Job Description

RSL’S story :

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949, they acquired the Vancouver branch of an American-based company. Today, the company has a Head Office in Burnaby, Eighteen Branches, and Four Distribution Centers across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the company. Our mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, both in-store and online, making RSL the preferred choice for customers, suppliers, and employees at every location. For more information, please visit :

RSL Mission

To provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision

To foster an environment that inspires excellence and trust within our community.

RSL Values

Gracious, Collaborative, Courageous, Innovative, Community-Focused, and Committed to Providing an Exceptional Experience.

Great Place to Work

At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has earned us the “Great Place to Work” certification for four consecutive years. This recognition reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to succeed.

The Opportunity :

Scope of the position

The Inside Sales Representative will handle sales of HVAC / R parts, equipment, and supplies via phone and in person at the sales counter.

Duties and Responsibilities

• Provide technical support to customers.
• Respond to customer inquiries about orders, deliveries, parts identification, warranties, and stock availability.
• Promote current product promotions to customers.
• Assist the warehouse team with shipping and receiving of parts, supplies, and equipment.
• Process customer orders efficiently.
• Provide feedback on inventory levels within the branch.
• Maintain accurate inventory records.
• Assist with product merchandising in the showroom (replenishment, arrangement).
• Inform customers of standard procedures or solutions to their problems.
• Determine the best approach to resolve issues, ensuring customer satisfaction and policy adherence.
• Practice safe handling of materials.
• Generate invoices for counter sales.
• Participate in after-hours customer service call schedule.

Skills and Qualifications

• Excellent customer service skills.
• Ability to obtain or hold a valid Class 5 driver’s license.
• Understanding of effective selling techniques.
• Minimum of 1 year of HVAC / R sales experience.
• Good knowledge of HVAC / R systems with the ability to discuss and demonstrate products.
• Proficiency in processing orders, quotes, credits, and backorders on computer systems.
• Basic understanding of inventory, warehousing, and stocking procedures.
• Ability to handle multiple tasks efficiently.
• Strong teamwork skills in a fast-paced environment.
• Effective communication skills (verbal, written, listening).
• Energetic, self-motivated, and professional.
• Committed to continuous improvement.
• Basic proficiency in Microsoft Office.

What we offer :

We support and recognize our team with a range of benefits :

• Autonomous work environment with entrepreneurial spirit.
• Annual professional development allowance of $3,500.
• Three weeks of vacation.
• Three personal obligation days.
• Wellness Account.
• Comprehensive benefits package.
• Pension plan.
• Access to a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and other protected classes. We are committed to an inclusive and accessible workplace. We thank all applicants for their interest; however, only those selected will be contacted.