Remote Multichannel Customer Care Associate

Mashreq Bank; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading technology company is seeking a Virtual Customer Service Associate to provide exceptional remote support to customers. Responsibilities include responding to inquiries, resolving issues, and ensuring high customer satisfaction. The ideal candidate will have strong communication skills and a customer-oriented approach. Previous experience in customer service is a plus, and the role offers the chance to thrive in a technology-driven environment.

Qualifications

• Strong verbal and written communication skills in English are a must.
• Exceptional customer service orientation with a friendly demeanor is required.
• Ability to quickly learn technology and adapt to new platforms.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Assist customers in navigating the Amazon website.

Skills

Strong verbal and written communication skills in English

Customer service orientation

Proficiency in using technology

Problem-solving abilities

Multitasking and time management

Interpersonal skills

Job description

A leading technology company is seeking a Virtual Customer Service Associate to provide exceptional remote support to customers. Responsibilities include responding to inquiries, resolving issues, and ensuring high customer satisfaction. The ideal candidate will have strong communication skills and a customer-oriented approach. Previous experience in customer service is a plus, and the role offers the chance to thrive in a technology-driven environment.