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Be the Difference! Join our Health Care Team!

Location : Edmonton

Position Type : Full-Time

Reports To : Manager of Acute Care Coverage (ACC).

At Covenant Health, we believe in creating an environment where both our people and our patients are at the center of everything we do. We’re seeking a healthcare professional to lead our efforts in managing our in-house alternative provider coverage program that supports inpatient care at the Grey Nuns (GNH) and Misericordia Community (MCH) Hospitals.

Are you an experienced and forward-thinking Acute Care professional? Do you have great clinical acumen, collaboration and partnership building skills, and robust experience in leading day-to-day operations, ongoing program optimization, and new service implementation? If so, we’re excited to invite you to apply as our new Managing Consultant, Acute Care Coverage (ACC)!

POSITION OVERVIEW

As a Managing Consultant, you will drive operational excellence by leveraging your understanding of market labor trends, policy changes impacting service delivery, and values-based, culture-inspired leadership. You will serve as the primary subject matter expert on ACC service requirements, operational needs, and innovation opportunities to align operational plans with clinical departments, acute services, and Covenant Health’s strategic direction. You will work closely with site operational and medical leaders to ensure quality care and service hours are delivered.

Key Responsibilities:

1. Medical Staff Scheduling: Develop, coordinate, and monitor Associate Physician assessment schedules in consultation with medical leadership and managers. Lead and manage the daily scheduling process, including coverage gap coordination, backfill arrangements, and resolution of complex coverage issues, which may involve strategic discussions with physicians to determine priorities for coverage.
2. Recruitment: Oversee the recruitment, onboarding, and performance of all staff, including alternative care providers for Covenant's urban hospitals. Support new providers through assessment and licensing processes, ensuring compliance with all regulatory standards, including those of the College of Physicians and Surgeons of Alberta (CPSA).
3. Contract Management: Develop service delivery standards for both employees and contracted providers. Oversee, update, or terminate contracts as needed. Monitor provider activities, payments, and compensation.
4. Performance Management: Proactively identify performance concerns early through regular observation and interaction with providers, support improvement plans, and use feedback and data to maintain high standards of care.
5. Analytics & Report: Collaborate across Medical Affairs and operations to develop data-driven insights to inform workforce planning, manage complex contracts and performance processes, and ensure alignment with organizational policies.
6. Staff Management & Development: Work closely with medical leaders to identify staffing needs, develop business cases and training plans. Support clerical and professional staff to ensure high-quality, reliable, and sustainable after-hours services. Supervise administrative support staff, offering mentorship, direction, and opportunities for professional growth while fostering a positive team culture.

What You Bring to the Table:

• Education: Baccalaureate with a health-related focus, Business Administration, or related field (equivalencies may be considered).
• Experience: Five (5) years of progressive healthcare administration experience with expertise in provider management and strategic program oversight. Experience in hospital or healthcare facility operations, with knowledge of physician and alternate provider services. Demonstrated experience managing complex service contracts, performance frameworks, policy development, and service improvement initiatives.
• Skills: High emotional intelligence, strong interpersonal and critical thinking skills, effective communication, discretion, diplomacy, tact, conflict resolution, negotiation, time management, database management, situational analysis, problem-solving, and organizational skills.
• Tools: Proficiency with Microsoft Word, Excel, Access, PowerPoint, Outlook, and internet applications.

Some Required Competencies Include:

• Team Management: Ability to influence and drive a team towards common goals.
• Strategic Stakeholder Engagement: Skilled at strategic relationship building and leveraging professional connections to contribute to organizational vision.
• Collaboration & Communication: Understand relational dynamics within teams and work closely with HR, leadership, and department heads to ensure unified service delivery.
• Passion: Genuine commitment to improving healthcare experiences for employees and patients, with leadership capability in a fast-paced, complex, multi-unionized environment.
• Business Acumen and Resilience: Understanding of healthcare and business, with the ability to adapt and prioritize in a dynamic environment while maintaining alignment with organizational goals.

What We Offer:

• A collaborative, innovative work environment where you can make a difference.
• An organization that celebrates individual efforts and teamwork.
• Competitive salary and comprehensive benefits.
• Opportunities for professional development and growth.
• A culture valuing work-life balance and well-being.

Ready to Transform Healthcare with Us?

If you’re ready to elevate your healthcare expertise and contribute to a high-impact organization, we’d love to hear from you! Apply now and help lead continuous improvement initiatives within the ACC portfolio to support quality healthcare services.