Jobs in Saint Bruno, Canada

Job summary

A leading event technology company in Canada is seeking a Customer Success Manager to manage Corporate & Mid-Market customer accounts. This role involves overseeing renewals and upsells, onboarding new customers, and ensuring they have exceptional experiences on the platform. The ideal candidate will have 3-5 years of experience in Customer Success within a SaaS context, excellent communication skills, and a strong ability to collaborate effectively. You will be part of a supportive environment that promotes growth and career advancement.

Benefits

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization.
• Proven experience managing the full renewal process, including negotiations and contracting.
• Excellent written and verbal communication skills, with a focus on effective customer interactions.

Responsibilities

• Serve as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts.
• Oversee renewal, upsell, and expansion efforts, facilitating contract negotiations and demonstrating product value.
• Onboard new customers and support their events on the platform, ensuring exceptional customer experiences.