Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a customer support representative in Charlottetown, PE. The role includes providing excellent customer service and technical support for various products. Candidates should have at least one year of customer service experience and a high school diploma. The position offers a base salary of $19.50/hr, performance-based incentives, and the flexibility to work from home. A comprehensive benefits package is also included.

Benefits

Performance-based incentives

Paid training

Flexible schedule

Comprehensive benefits package

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and ability to build customer relationships.
• Comfortable using technology and explaining it to customers.

Responsibilities

• Provide excellent customer service and technical support for client products and services.
• Resolve technical issues related to hardware, software, and client products.
• Utilize a call flow guide to assist with inbound customer inquiries.

Skills

Customer service skills

Problem-solving skills

Technical knowledge

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $19.50/hr, plus performance-based incentives
• Opportunity for career advancement and personal development within the organization
• Work from home with a flexible schedule that adapts based on performance
• Paid training and daily pay enrollment option for early access to earnings
• Inclusive company culture with networking opportunities in diverse groups
• Comprehensive benefits package including medical, dental, vision insurance, and paid time off

What to Expect (Job Responsibilities)

• Provide excellent customer service and technical support for client products and services
• Resolve technical issues related to hardware, software, and client products
• Utilize a call flow guide to assist with inbound customer inquiries
• Track and document customer interactions and technical issues in databases
• Maintain knowledge of client products such as smartphones, tablets, and computers

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong problem-solving skills and ability to build customer relationships
• Comfortable using technology and explaining it to customers
• A quiet, distraction-free home environment for work

How to Stand Out (Preferred Qualifications)

• Experience with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies

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