Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global technology support firm is seeking a customer service representative in Metro Vancouver. In this role, you'll provide friendly service to customers and assist with technical issues related to a variety of products. We value problem-solving skills and the ability to multi-task, offering a competitive salary and flexible work-from-home arrangements. This position emphasizes career growth and includes comprehensive benefits, making it an ideal opportunity for motivated individuals.

Benefits

Comprehensive benefits including medical and dental

Performance-based incentives

DailyPay enrollment option

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Proficiency in relevant technical knowledge and support for hardware/software.

Responsibilities

• Provide friendly and knowledgeable customer service.
• Assist customers with technical issues related to products.
• Track, document, and retrieve information to ensure accurate records.

Skills

Customer relationship building

Effective communication

Fast-paced multi-tasking

Problem-solving skills

Education

High school diploma or GED

Job description

Employer Industry: Technology Support Services

Why consider this job opportunity:

• Salary of $19.50/hr, with performance‑based incentives
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work‑from‑home convenience, allowing for a flexible work environment
• Access to comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
• DailyPay enrollment option to access pay early
• Supportive and inclusive company culture with networking opportunities and mentorship programs

What to Expect (Job Responsibilities):

• Provide friendly and knowledgeable customer service, answering questions about products and services
• Assist customers with technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases to ensure accurate record‑keeping
• Utilize a call flow guide to deliver effective inbound customer support
• Maintain broad knowledge of client products, including smartphones, tablets, and computers

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships and effective communication
• Ability to work in a quiet, distraction‑free environment at home
• Proficiency in fast‑paced multi‑tasking with strong problem‑solving skills

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn new technologies and adapt to changing environments
• Strong computer navigation skills and PC knowledge

#TechSupport #WorkFromHome #CustomerService #CareerGrowth #InclusiveCulture

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