Customer Success Manager

Bizzabo; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading event technology company in Canada is seeking a Customer Success Manager to manage Corporate & Mid-Market customer accounts. This role involves overseeing renewals and upsells, onboarding new customers, and ensuring they have exceptional experiences on the platform. The ideal candidate will have 3-5 years of experience in Customer Success within a SaaS context, excellent communication skills, and a strong ability to collaborate effectively. You will be part of a supportive environment that promotes growth and career advancement.

Benefits

Opportunity for career advancement

Inclusive company culture

Supportive working environment

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization.
• Proven experience managing the full renewal process, including negotiations and contracting.
• Excellent written and verbal communication skills, with a focus on effective customer interactions.

Responsibilities

• Serve as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts.
• Oversee renewal, upsell, and expansion efforts, facilitating contract negotiations and demonstrating product value.
• Onboard new customers and support their events on the platform, ensuring exceptional customer experiences.

Skills

Customer Success Management

Effective Communication

Organizational Skills

Collaboration

Job description

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Collaborative and inclusive company culture that values communication and trust
• Work with a leading platform recognized for its innovative event technology
• Chance to build relationships with customers and positively impact their event experiences
• Supportive environment that encourages ownership of ideas and personal development

What to Expect (Job Responsibilities)

• Serve as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
• Oversee renewal, upsell, and expansion efforts, facilitating contract negotiations and demonstrating product value
• Develop and implement customer-specific account plans to support targeted growth and forecast quarterly targets
• Onboard new customers and support their events on the platform, ensuring exceptional customer experiences
• Collaborate cross‑functional teams to advocate for customer needs and drive product improvements

What is Required (Qualifications)

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization
• Proven experience managing the full renewal process, including negotiations and contracting for renewals and upsells
• Excellent written and verbal communication skills, with a focus on effective customer interactions
• Highly organized and detail‑oriented, capable of managing multiple priorities across a high‑volume client base
• Strong collaborative skills to build trust within the customer success team and across the organization

How to Stand Out (Preferred Qualifications)

• Experience working with customers across various use cases in a fast‑paced environment
• A proactive interest in increasing customer satisfaction and deepening relationships
• Demonstrated ability to meet quarterly goals and team metrics consistently

#EventTechnology #CustomerSuccess #CareerGrowth #InclusiveCulture #SaaSIndustry

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