Quality Program Manager

Ciena; Remote; CAD 123,000 - 146,000; Full time

Job summary

A leading networking technology company in Canada is seeking a Program Manager to lead quality initiatives and enhance customer satisfaction. The role involves managing cross-functional quality programs and projects, developing project plans, and driving product quality improvement. Candidates should have a strong background in project management, at least 2 years of relevant experience, and excellent communication skills. A comprehensive benefits package and a supportive work environment are offered.

Benefits

Comprehensive benefits package

401(K) with company matching

Employee Stock Purchase Program

Qualifications

• PMP, PgMP, or equivalent certification with proven success in managing complex projects.
• Minimum of 2 years of experience in program/project management, quality assurance, or business operations.
• Strong statistical analysis skills and ability to interpret data.

Responsibilities

• Lead and manage cross‑functional quality programs and projects from inception to completion.
• Develop and execute comprehensive project plans, including scope, deliverables, and risk mitigation strategies.
• Drive initiatives for product quality improvement and operational efficiency.

Skills

Project Management

Statistical Analysis

Communication Skills

Education

B.S. degree in Business Administration

B.S. degree in Computer Science

B.S. degree in Engineering

Job description

Employer Industry: Networking Technology

Why consider this job opportunity:

• Salary up to $145,100
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, and vision plans
• Participation in 401(K) with company matching and Employee Stock Purchase Program
• Supportive and collaborative work environment that prioritizes employee well‑being
• Chance to lead impactful quality initiatives and enhance customer satisfaction

Job Responsibilities:

• Lead and manage cross‑functional quality programs and projects from inception to completion
• Develop and execute comprehensive project plans, including scope, deliverables, and risk mitigation strategies
• Drive initiatives for product quality improvement and operational efficiency
• Analyze complex data sets to uncover trends and provide actionable insights
• Partner with internal teams and external stakeholders to resolve quality concerns

Qualifications:

• PMP, PgMP, or equivalent certification with proven success in managing complex projects
• Minimum of 2 years of experience in program/project management, quality assurance, or business operations
• Strong statistical analysis skills and ability to interpret data
• Exceptional interpersonal and communication skills to build trust across teams
• B.S. degree in Business Administration, Computer Science, Engineering, or related technical field

Preferred Qualifications:

• Experience with Quality Management Systems (QMS), standards, and practices
• Prior experience in customer communications or software application testing
• Strategic thinker with a passion for quality‑focused initiatives
• Collaborative team player who thrives in cross‑functional environments
• Detail‑oriented and organized, with the ability to manage competing priorities

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.