Postes à Morrisville, Canada

The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for clients who call in seeking help with their finances. Bilingual fluency in English and French is required; fluency in other languages is an asset. This position is based in Ontario and follows an Eastern Time Zone schedule.

This role is an ambassador for the organization, building trust with clients and offering an empathetic and calming presence during challenging circumstances. You will use active listening skills to ensure you provide the appropriate resources and supports for each client.

You will use your judgment to determine how to best help the client, easing concerns and connecting them with a Credit Counsellor when appropriate, or other resources where applicable. Regardless of background, you will receive training and support to help clients with their initial questions regarding their financial situation. The role also includes handling online inquiries, reaching out to clients who have asked us to contact them, and completing administrative tasks to support the client journey with CCS.

The starting salary range for this role is $39,156 - $46,150, which may fluctuate based on geography and prior education and experience.

In addition, CCS offers an annual salary review process each January, with regular increases subject to meeting established performance objectives.

CCS is proud to be a Great Place to Work. We offer a close-knit team environment, work-life balance with a 35 hour work week and generous time-off provisions, a safe and respectful workplace, and opportunities for remote or hybrid work with team chat groups and culture-building activities.

Our employee experience and compensation package includes:

• A comprehensive health and wellness benefits package, including $850/year for prescription coverage; $3,150/year Health Spending Account; $300/year Wellness Spending Account; and $300/year myFlex benefit allocated between health and wellness spending accounts (prorated in the first year).
• Long-term savings program with employer matching (up to 5% in the first 5 years).
• Educational reimbursements (up to $2,500/year).
• Three weeks vacation to start, plus 3 CCS days and 6 Sick/Personal Days per year (paid leave prorated in the first year).
• Paid days off for personal milestones (e.g., moving, getting married) and gifts for significant events and service anniversaries.
• Employee and family assistance program through Inkblot Therapy for counseling and resources.
• Opportunities to participate in a two-level employee development program and mentoring for professional growth.

The successful applicant will bring the following experience and attributes:

• One to two years of customer service experience required; call centre experience preferred.
• Based in Ontario, availability to work variable shifts between 8:00 am – 6:00 pm (Eastern Time), with one Saturday shift per month.
• Professional and empathetic manner with active listening skills and the ability to connect with clients and convey information accurately.
• Excellent communication and interpersonal skills with a genuine desire to work as part of a team and help people.
• Fluency in French (written and spoken).
• Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure. Strong organizational abilities, including the ability to switch between tasks quickly and manage multiple conversations while ensuring attention to detail.

CCS is an accredited non-profit organization that offers support to clients facing financial challenges. Each year we help thousands of people who are looking for guidance to regain control of their lives.

Our mission: We Help. We Educate. We Give Hope.

CCS is committed to creating a safer, respectful, and equitable space for employees, clients, and stakeholders of all backgrounds, identities, and abilities. See our Commitment to Equity, Diversity, and Inclusion for details.

This is a full-time, predominantly remote position (within Canada). Periodic in-person meetings or events may be required with advance notice. We foster strong team connections through online chat groups and culture-building activities.

If this opportunity sounds like a good fit, please send your resume and a cover letter explaining your interest in the role and what you would bring to it.

CCS does not use AI to screen candidates. We encourage applicants to craft their documents and responses personally. We reserve the right not to proceed with applications that rely on AI-generated text.

We are an equal opportunity employer and welcome applications from members of groups protected under the Human Rights Codes of Canada and the provinces we serve. Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada.

Due to application volume, we will only reach out to candidates who are shortlisted. Thank you for your interest!

Keywords: bilingual, customer service, call centre, credit, non-profit, banking, administration, hybrid, remote, client care, French