Full-Time Remote Customer Service Representative (Manitoba)

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

A customer service company is seeking candidates for a remote position handling inbound calls and troubleshooting technical issues. The successful applicant should have excellent communication skills, a high school diploma, and be able to type swiftly. The role offers paid training, comprehensive benefits, and opportunities for career advancement in a fun and engaging environment.

Benefits

Paid training

Comprehensive benefits

Career advancement opportunities

Fun, engaging work environment

Remote work flexibility

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite and Windows operating system.

Responsibilities

• Handle inbound calls and troubleshoot basic technical issues for customers.
• Build strong relationships with customers while representing well-known brands.
• Utilize systems and technology for account management and issue resolution.

Skills

Organizational skills

Written communication

Oral communication

Typing speed (20+ wpm)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity

• Paid training and flexible schedules to accommodate your lifestyle
• Comprehensive benefits including medical, dental, vision, and life insurance
• Opportunities for career advancement into roles such as Supervisor or Trainer
• Daily contests and prizes, including cash bonuses and electronics
• Remote work flexibility, allowing you to work from home
• Casual dress code and a fun, engaging work environment

What to Expect (Job Responsibilities)

• Handle inbound calls and troubleshoot basic technical issues for customers
• Build strong relationships with customers while representing well-known brands
• Utilize systems and technology for account management and issue resolution
• Recognize sales opportunities and apply sales skills to upgrade products
• Effectively escalate customer dissatisfaction to the managerial team

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role or technical support environment
• Strong problem-solving and conflict resolution skills
• Ability to thrive in a fast-paced and changing environment
• High level of reliability and punctuality
• Experience with sales techniques or upselling products

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO

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