Senior Manager, Strategy & Analytics CS, Renewals

GitLab; Canada; Remote; CAD 166,000 - 209,000; Full time

Job summary

A leading software development company is seeking a Senior Manager, Strategy and Analytics to optimize processes and drive strategic initiatives in Customer Success and Renewals. The ideal candidate will bring strong leadership skills, data proficiency, and experience in analytics to support decision-making. This role is remote-friendly with a focus on fostering a data-driven culture and enhancing operational excellence.

Qualifications

• Proven track record in driving strategic initiatives in Customer Success or similar roles.
• Experience managing high-performing analytics teams.
• Strong analytical skills and ability to leverage data for decision-making.

Responsibilities

• Serve as a strategic partner to Customer Success leadership.
• Leverage analytics to guide decision-making.
• Drive alignment on critical KPIs for Customer Success and Renewals.

Skills

Strategic initiative driving

Analytics proficiency

Leadership skills

Data visualization ability

Problem-solving

Collaboration

Education

Degree in a quantitative field (Business, Economics, Statistics, Computer Science)

Tools

SQL

Tableau

Looker

Snowflake

Redshift

BigQuery

Job description

Remote, Canada; Remote, US

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

The Senior Manager, Strategy and Analytics for Customer Success and Renewals is a critical leadership role responsible for driving strategic initiatives, leveraging data-driven insights, and fostering operational excellence across the global Customer Success and Renewal functions. This position requires a strong blend of strategic thinking, analytical prowess, and people leadership skills to optimize processes, guide decision-making, and directly impact GitLab's revenue retention and growth.

What you'll do

• Serve as a strategic partner to Customer Success and Renewals leadership, driving long-range planning and high-impact initiatives
• Leverage advanced analytics to uncover insights, identify opportunities, and guide strategic decision-making
• Develop sophisticated business models, forecasts, and scenario analyses to support strategic planning and resource optimization
• Drive alignment and accountability on critical CS and Renewals KPIs, including renewal rates, gross retention, and churn metrics
• Collaborate with Finance, Sales, and Customer Success leadership to define and track key performance indicators
• Communicate insights and recommendations to executive audiences through compelling data visualizations and narratives
• Foster a data-driven culture and empower teams with self-service analytics and reporting capabilities
• Manage, mentor, and develop a high-performing team of analysts and business strategists
• Champion process improvement initiatives leveraging industry best practices and innovative approaches
• Implement strong operational rigor and discipline in planning and executing team's work
• Manage stakeholder relationships effectively, ensuring clear communication and alignment across all levels of the organization

What you'll bring

• Proven track record of driving strategic initiatives and leveraging analytics to guide decision-making in Customer Success, Renewals, or similar revenue functions
• Strong leadership skills with experience managing and developing high-performing analytics teams
• Proficiency in SQL, data modeling, statistical analysis, and data visualization (Tableau, Looker)
• Expertise in building complex financial models, forecasts, and scenario analyses
• Exceptional problem-solving skills and ability to tackle ambiguous challenges with data-driven approaches
• Compelling storytelling and data visualization abilities to drive action across analytical and non-analytical audiences
• Business acumen to translate analysis into strategic recommendations and operational plans
• Collaborative approach to partnering with cross-functional teams and driving alignment
• Passion for enabling Customer Success and optimizing renewal processes
• Prior experience working with large-scale data platforms (Snowflake, Redshift, BigQuery) preferred
• Degree in a quantitative field (Business, Economics, Statistics, Computer Science, etc.) or equivalent experience required

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

GitLab is an equal opportunity workplace and an affirmative action employer. See our EEO policy for details.

Remote-Global