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Remote Retention Specialist — Customer Care & Upsell
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Remote Retention Specialist — Customer Care & Upsell
Zusammenfassung
A telecommunications company is looking for a Retention Specialist based in Ontario, Canada. This home-based role includes managing customer inquiries, promoting services, and ensuring high levels of customer satisfaction. Candidates should possess strong communication skills and have a background in customer service, ideally in a call center. The position offers flexibility in work hours and a competitive salary package along with various employee benefits.
Leistungen
Qualifikationen
- Minimum 1-2 years of previous experience in a call-center environment preferred.
- Proven customer service skills and first call resolution skills are essential.
- Flexibility in hours to work in a 24/7 environment may be necessary.
Aufgaben
- Handle customer requests to downgrade or disconnect services.
- Resolve customer issues and build value in the company's products.
- Promote and upsell products and services during customer interactions.
Kenntnisse
Ausbildung
Tools
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