Customer Support jobs in France

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Our Retail Banking Practice aims to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members. We maintain a tradition of exceeding Member expectations and helping them achieve their best lives, delivering advice-based banking while providing tools that reduce complexity and motivate Members to reach their financial goals. Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support Members' holistic financial growth.

As a Member Services Representative, you will join a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. You will provide compassionate service while positioning Meridian’s products and services to add value to Members’ financial wellbeing.

• Provide a superior Member experience through identification and promotion of products and services, and provide qualified referrals based on identified needs
• Demonstrate perseverance in difficult situations by understanding Members’ perspectives and creating action plans to resolve concerns
• Ensure proper due diligence by posting all transactions accurately and timely
• Maintain discretion and confidentiality to respect Members’ privacy
• Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program

• Act as an engaged teammate and trusted partner to build internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goals
• Demonstrate empathy with colleagues by communicating openly while promoting inclusivity and a sense of belonging
• Continue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement results

• Promote Meridian in your community by participating in community activities or events while demonstrating our values
• Support local community organizations and activities through the Business Development and Good Neighbour Program, including planning, preparation, and delivery of Meridian-hosted community events

• Previous work experience in a customer service role, with cash handling experience as an asset
• High School diploma or relevant working experience
• Flexibility to work all scheduled hours which include some evenings and Saturdays
• Proven understanding of computer systems and programs including Microsoft Office and Outlook
• Strong negotiation, interpersonal, written, and oral communications skills
• Effective organizational time management and problem-solving skills

CAD $47,775 – $60,400 annually. Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Join us! This role is in office at 171 Saint Marie St, Collingwood ON L9Y 3K3.

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. We’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions
• Data Driven – Leverage data and insights to identify, prioritize and improve member experience and business efficiency
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including a comprehensive benefits package which includes:

• Paid vacation time, and other time off
• Employer-paid health benefits
• Defined contribution pension matching
• Financial benefits including free banking, and special rates on mortgages, lines of credit and more
• Tuition reimbursement program
• Unique rewards and recognition program

You will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders.

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of delivering innovative offerings and is committed to investing in the communities we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Note: due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Meridian Credit Union.

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