Bilingual Customer Service Rep (French/English) – Hybrid

Canon Canada; Brampton; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading technology company in Brampton is seeking a Bilingual Customer Service Representative to provide top-notch service to its clients. The role involves responding to customer inquiries via calls and emails, requiring a bilingual ability in French and English. The position offers a hybrid work model, allowing flexibility, along with comprehensive health coverage and employee perks like discounts on products and a fitness center. Ideal candidates should have call center experience and strong organizational skills.

Benefits

Comprehensive health coverage

Free coffee and snacks

Employee gym and fitness centre

Discounts on Canon products

Tuition Assistance Program

Qualifications

• Must have customer service experience in a call center environment.
• Bilingual in French and English is required.
• Strong organizational and time-management skills are essential.

Responsibilities

• Respond to inbound calls and emails to address client inquiries professionally.
• Ensure thorough investigation and resolution of customer issues.
• Maintain accurate records of account information in the database.

Skills

Customer service / call center experience

Bilingual (French & English)

Exceptional customer service skills

Good organizational skills

Strong time-management techniques

Works well under pressure

Team player

Job description

A leading technology company in Brampton is seeking a Bilingual Customer Service Representative to provide top-notch service to its clients. The role involves responding to customer inquiries via calls and emails, requiring a bilingual ability in French and English. The position offers a hybrid work model, allowing flexibility, along with comprehensive health coverage and employee perks like discounts on products and a fitness center. Ideal candidates should have call center experience and strong organizational skills.