Residential Mortgage Customer Care Specialist

FCT; Oakville; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services company in Oakville is seeking a Customer Service Representative to manage high call volumes and assist clients with legal inquiries. Candidates should have a minimum of one year’s experience in a call center environment, strong communication skills, and the ability to handle multiple tasks efficiently. The company offers comprehensive benefits, flexible hybrid work arrangements, and opportunities for professional development. Join us and be a part of an award-winning team committed to your success.

Benefits

Comprehensive benefits including virtual health care

Group retirement savings plan with company match

Paid holidays and generous PTO

Paid volunteer opportunities & charitable donation matching

Employee recognition programs including referral incentives

Potential for performance-based incentives

Opportunity to participate in our stock purchase plan

Qualifications

• Minimum one year of customer service experience in a call‑center environment.
• Mortgage administration or legal assistant/license background is an asset.
• Ability to exercise good judgment in protecting confidential information.

Responsibilities

• Handle a high volume of inbound calls/requests for service professionally.
• Address legal questions and manage lender-related issues.
• Ensure service standards are met by following lender guidelines.

Skills

Customer service experience

Strong communication skills

Problem-solving ability

Detail-oriented

Multi-tasking ability

Intermediate computer skills in MS Office

Job description

A leading financial services company in Oakville is seeking a Customer Service Representative to manage high call volumes and assist clients with legal inquiries. Candidates should have a minimum of one year’s experience in a call center environment, strong communication skills, and the ability to handle multiple tasks efficiently. The company offers comprehensive benefits, flexible hybrid work arrangements, and opportunities for professional development. Join us and be a part of an award-winning team committed to your success.