Retail Customer Service Manager — Front End Excellence

Walmart; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Canada is looking for a Customer Service Manager to coordinate front end operations and provide top-tier customer service. This role involves overseeing associates, ensuring compliance with company standards, and enhancing the shopping experience for customers. The ideal candidate should have a passion for customer service and be able to train and guide staff effectively. The position has a starting pay of $19.05, with rate adjustment based on experience.

Qualifications

• Minimum age of 16 or older.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and Associate concerns and provide guidance.
• Monitor all Front End associates ensuring proper coverage.
• Provide training to Associates on systems and Company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure all EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.
• Oversee and promote all company sponsor programs and initiatives.

Job description

A leading retail company in Canada is looking for a Customer Service Manager to coordinate front end operations and provide top-tier customer service. This role involves overseeing associates, ensuring compliance with company standards, and enhancing the shopping experience for customers. The ideal candidate should have a passion for customer service and be able to train and guide staff effectively. The position has a starting pay of $19.05, with rate adjustment based on experience.