Customer Service Advisor - Yukon (2-Year Term)

ATCO; Whitehorse; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading energy provider in Yukon seeks a Customer Service Advisor to be the first point of contact for residential, commercial, and rural customers. This role focuses on handling inquiries and concerns, ensuring prompt and professional service. The ideal candidate will have a high school diploma, 1-3 years of office administration experience, and strong customer service skills. Join a supportive team that fosters professional growth and provides a comprehensive benefits package.

Benefits

Flexible benefits from the first day of employment

5 additional days' vacation for North of 60 positions

5.2% northern allowance

$660/month Northern Allowance

Qualifications

• 1-3 years of office administration experience in a computerized environment.
• Experience handling cash and knowledge of cash balancing procedures.
• Ability to prioritize work in a fast-paced environment.

Responsibilities

• Assist customers with billing questions and service requests.
• Collaborate with social agencies and government partners.
• Coordinate field service work to ensure smooth operations.

Skills

Customer service orientation

Problem-solving skills

Interpersonal communication

Office administration

Proficiency in MS Outlook, Word, Excel

Education

High School Diploma or equivalent

Tools

Oracle platforms

Job description

A leading energy provider in Yukon seeks a Customer Service Advisor to be the first point of contact for residential, commercial, and rural customers. This role focuses on handling inquiries and concerns, ensuring prompt and professional service. The ideal candidate will have a high school diploma, 1-3 years of office administration experience, and strong customer service skills. Join a supportive team that fosters professional growth and provides a comprehensive benefits package.