Customer Support jobs in Canada

We are seeking a Field Service Representative to join our Field Service team. You will be responsible for the coordination/planning and execution/supervision of activities related to the repair, maintenance, and installation of mining process equipment. Your role plays a crucial part in maintenance work as well as knowledge in mining equipment. In this position, you will report to the Field Service Manager. This position is mainly located in Sudbury, North Bay, Thunder Bay, Ontario, Prince George, British Columbia but we are happy to offer flexible working arrangements, including hybrid options; however, it involves up to 80% travel to customer sites.

• Prior to arrival at a field assignment, study, plan, and prepare for field work based on the detailed scope of work, drawings, company procedures, specific instructions, etc.
• Work in liaison with the various technical support staff within Metso’s organization.
• Provide advisory services during installation, checkout, start-up, and commissioning.
• Coordinate field activity with the customer and/or the customer’s contractor(s).
• Assist the customer in executing the work to maintain the field schedule.
• Advise mill or contractor's crew in safely performing maintenance, repairs, and upgrade work.
• Troubleshoot mechanical problems and assist with corrective action and repairs.
• Recommend operating and maintenance procedures to ensure proper function of equipment.
• Train customer staff in proper methods to maintain and repair the equipment.
• Write field reports for submission to the customer and internal departments outlining problems encountered, actions taken, and future recommendations.
• When appropriate, make recommendations to improve field methods and/or efficiency.
• Submit expense statements according to Metso's travel policies and procedures.
• Carry out other service-related tasks as a member of Metso\'s Service Group as may be requested by the Field Service Manager.
• Travel (both domestic and international) may be required as needed.
• Performs other miscellaneous duties and/or other special projects as required.

• Millwright certification or equivalent experience.
• Minimum 5 years’ experience in field service.
• Ability to lead, plan, and organize field service assignments.
• Motivated, customer oriented.
• Good communication skills, mandatory fluency in English, oral and written.
• Fluency preferred in French, oral and written.
• Ability to read and understand mechanical drawings in the English and Metric System.
• Product knowledge of Metso\'s equipment.
• Adequate computer skills, capable of working with Microsoft Windows, Word, Excel, and Lotus Notes e-mail.
• Willingness to travel to job sites including for extended periods, up to 70% of the time as may be required to meet customer\’s needs.
• Capable of carrying out duties under pressure with the potential for 16-hour workdays.
• Willingness to respond to field service emergency calls on a 24-hour/7-day basis.
• Apply and respect company policies, objectives, goals, safety, and ISO 9001 quality standards.

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Francesca Palermo, Talent Acquisition Specialist at francesca.palermo@metso.com

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.