Customer Service Associate

Savers; Courtenay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A large thrift store operator is seeking Customer Service Associates in Courtenay to provide excellent service to customers and donors. This role offers part-time and full-time positions with comprehensive training, health care plans, and career development opportunities. Ideal candidates should possess strong communication and customer service skills. Join a purpose-driven team dedicated to community impact and sustainability.

Benefits

Comprehensive health care plans

Life and AD&D Insurance

Retirement savings plan with company match

Paid time off

Mental health services

Qualifications

• Experience in customer service or retail is preferred.
• Ability to work in a fast-paced environment.
• Strong organizational skills.

Responsibilities

• Create an awesome experience for customers and donors.
• Engage with team members to ensure excellent service.
• Assist with store operations and inventory management.

Skills

Customer service skills

Communication

Teamwork

Job description

Description Position at Value Village

Job Title: Customer Service Associate

Pay Range: 17.85$/hr -18.81$/hr

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Customer Service Associate s create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associate s.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

350 Old Island Highway, Courtenay, BC V9N 3P3