Customer Service Representative (CSR)

Atlantic Vision Marketing; Fredericton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading marketing firm in Fredericton is hiring a Customer Service Representative to deliver exceptional customer service. The role involves communicating with customers, developing product knowledge, and ensuring satisfaction. Ideal candidates should have 1-2 years of experience and possess strong critical thinking skills. Join a dynamic team that prioritizes client satisfaction and excellence.

Qualifications

• 1-2 years of experience in customer service or sales required.
• Friendly and professional demeanor for excellent customer interactions.
• Strong critical thinking skills to build effective relationships.

Responsibilities

• Communicate thoughtful solutions for diverse individuals.
• Develop comprehensive knowledge of all products and promotions.
• Schedule customer appointments and ensure satisfaction.

Skills

Customer communication

Critical thinking

Interpersonal skills

Attention to detail

Job description

As a Customer Service Representative with our firm, you will deliver top-notch customer service, utilizing excellent interpersonal and time management skills, while focusing on areas of improvement. While a background in customer service or sales is beneficial, we will strongly consider individuals with some client facing experience. As our clients grow, so do their expectations. We constantly strive for excellence. We provide thorough, fast, and high-quality support for our clients. We are looking for tenacious individuals who are ardent to acquire new skills, relish customer interaction, but most importantly, want to provide a world-class customer experience.

Responsibilities of a Customer Service Representative:

• Ability to communicate eloquently with thoughtful, customized solutions for diverse individuals and guide customers needs successfully
• Develop comprehensive knowledge of all product offerings and sale promotions that our clients have to offer
• Speak with potential customers and qualify them for potential products, sales promotions, and services.
• Schedule customer appointments and service enrollment with limited supervision while meeting timeliness and accuracy standards
• Working hands-on with the Management team to ensure customer satisfaction and increase profit margins
• Grasp changes efficiently in policies or renewals

Requirements:

• 1-2 years of Customer Service Representative or sales experience
• A friendly and professional demeanor for superior customer interactions
• Meticulous attention to details
• Strong critical thinking skills and the ability to build effective, trust-based relationships
• Completion of a three-week training program with a comprehensive and thorough understanding of our company values, client standards, and product offerings
• The ability to work effectively in a number of different environments and terrains