Arabic Bilingual Customer Service Officer - Visa Application Centre - Ottawa (6 months contract)

VFS Services USA; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading visa application service provider located in Ottawa is currently seeking a Submission Officer. This role involves handling visa applications, ensuring compliance, and providing quality customer service. Candidates must be fluent in English, with Arabic preferred. Attractive pay and medical benefits are offered. Join a dynamic team focused on delivering exceptional service to applicants.

Benefits

Attractive Pay

Medical benefits

Qualifications

• Fluent in English is a requirement for this position.
• Bilingual and fluent in Arabic is preferred.
• A good attention to detail and high level of accuracy under tight timelines.

Responsibilities

• Document scrutiny and collection of applications for visa processing.
• Handle customer/applicant queries personally or via email, telephone.
• Ensure all administration and logistics of passport delivery.

Skills

Fluent in English

Bilingual and fluent in Arabic

Excellent written & verbal communication skills

Attention to detail

Proactive attitude

Education

Bachelor’s degree or global equivalent

Tools

Microsoft Office packages

Job description

VFS Global, the world’s largestoutsourcing and technologyservices specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in ourVisa Application Center in Ottawa. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.
Written & verbal communication skills in Arabic is preferred.Travel would be part of this Role

Submission Officer
ROLE AND RESPONSIBILITIES

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project
  EXPERIENCE/QUALIFICATIONS REQUIRED:
  

• Fluent inEnglishis a requirement for this position.
• Bilingual and fluent inArabicis a preferred for this position.
• Excellent written & verbal communication skills in both Arabic and English
• Minimum education: Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible / ready and willing to work additional hours, if needed
• Attractive Pay and Medical benefits