Remote Customer Success Specialist

ForgeFit; Mississauga; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading fitness equipment supplier is seeking a Remote Customer Service Specialist to provide exceptional support to its clients. The ideal candidate has over 1 year of experience in customer service, excellent communication skills, and a positive attitude. The role involves responding to inquiries, resolving issues, and maintaining customer records. This position offers competitive pay, comprehensive benefits, and the opportunity for career growth while working remotely.

Benefits

Competitive hourly pay

Comprehensive health benefits

100% remote work

Ongoing training

Opportunities for career growth

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Ability to stay organized and manage multiple priorities.
• Positive attitude and genuine desire to help others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational ability

Familiarity with CRM tools

Job description

A leading fitness equipment supplier is seeking a Remote Customer Service Specialist to provide exceptional support to its clients. The ideal candidate has over 1 year of experience in customer service, excellent communication skills, and a positive attitude. The role involves responding to inquiries, resolving issues, and maintaining customer records. This position offers competitive pay, comprehensive benefits, and the opportunity for career growth while working remotely.