Sr Customer Success Specialist / Account Executive

Insight Global; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading global consulting service is seeking a Sr Customer Success Specialist / Account Executive for their Toronto office. This role plays a vital role in supporting clients and ensures a seamless experience with the company's platform. The ideal candidate will have over 4 years of experience in customer success or similar fields, strong communication skills, and a keen attention to detail. This is a fully on-site position, working five days a week.

Qualifications

• 4+ years of experience in customer success, customer support, or similar roles.
• Strong written and verbal communication skills.
• Experience in a fast-paced, high-volume environment.

Responsibilities

• Support clients ensuring a seamless experience with the platform.
• Engage with customers across multiple communication channels.
• Serve as a subject matter expert on company guidelines and the platform.

Skills

Customer success experience

Communication skills

Problem-solving skills

Attention to detail

Multi-channel communication

Education

Bachelor’s degree in Business, Marketing, Communications

Tools

Slack

Notion

Intercom

Google Workspace

Microsoft Office

Job description

Job Description

Insight Global is seeking a Sr Customer Success Specialist / Account Executive to join a growing team. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will be responsible for being a subject matter expert in both the platform itself and the rules and guidelines that govern it. This role involves engaging with customers across multiple communication channels, including phone, in-platform messaging, and email. The role requires strong attention to detail, problem-solving skills, and the ability to work efficiently in a structured environment. This is a fully on-site position, five days a week.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 4+ years of experience in customer success, customer support, content compliance, account management, or a similar role.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Strong written and verbal communication skills—ability to explain processes clearly and professionally.
• Experience with multi‑channel communication (phone, email, chat).
• Experince working with high level executives
• Strong problem‑solving skills
• High attention to detail when reviewing logos, brand guidelines, and financial submissions.
• Ability to direct inquiries efficiently and guide users to the right information.
• Comfortable working in a fast pasted, high-volume environment
• On-site availability (5 days a week)
• Experience in marketing or brand compliance.
• Background in a fast-growing software company.
• Knowledge of advertising industry standards and guidelines.
• Familiarity with Slack, Notion, Intercom, Google Workspace, and Microsoft Office.