EDI Implementation Success Lead

LBMX; London; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A growing software solutions company in London, Ontario, seeks an Implementation Success Specialist. In this role, you will be the key connection with customers during their EDI implementation journey, ensuring smooth project progression. The ideal candidate should be organized, self-motivated, and possess strong communication skills. A competitive salary and benefits package are offered, along with a commitment to a healthy work-life balance.

Benefits

Competitive salary and benefits

Three weeks' vacation

Company-matched GRSP contributions

Education subsidies

Maternity, Parental and Compassionate Care Leave Top-Up Program

Flexible summer hours

$500 Staples allowance

Qualifications

• 2+ years in customer-facing coordination or implementation roles.
• Experience with EDI is a strong asset.
• Understanding of various Accounting/ERP/POS systems.

Responsibilities

• Lead customer meetings to ensure understanding throughout the project.
• Coordinate multiple EDI projects from initiation through go-live.
• Provide exceptional customer service with a solution-oriented approach.

Skills

Exceptional organization and follow-up skills

Strong communication and relationship-building skills

Self-motivated with a high level of professionalism

Ability to juggle multiple priorities

Comfort working with cross-functional teams

Technical fluency in English

Education

Post-secondary education in business or related field

Tools

Microsoft Teams

Excel

Outlook

Word

Job description

A growing software solutions company in London, Ontario, seeks an Implementation Success Specialist. In this role, you will be the key connection with customers during their EDI implementation journey, ensuring smooth project progression. The ideal candidate should be organized, self-motivated, and possess strong communication skills. A competitive salary and benefits package are offered, along with a commitment to a healthy work-life balance.