Remote Tech Account Lead - Partner Success (Equity Eligible)

Hopper; Vancouver; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading travel technology company in Vancouver is hiring a Technical Account Manager to serve as the primary technical point of contact for B2B partners. The role involves managing partner requests, assessing technical issues, and collaborating with internal teams. Ideal candidates are experienced in technical roles and possess strong communication skills. This opportunity offers competitive compensation and remote work options.

Benefits

Competitive salary

Health insurance

Unlimited PTO

Remote work flexibility

Qualifications

• Proven experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer.
• Ability to operate across several partners simultaneously with strong organizational skills.
• Demonstrated judgment in evaluating issue severity and operational urgency.

Responsibilities

• Serve as the primary technical point of contact for multiple B2B partners.
• Assess and validate reported issues before escalating to engineering.
• Manage and prioritize requests across multiple partners.

Skills

Technical communication

Operational management

Data analysis

Tools

SQL

Jira

Salesforce

Job description

A leading travel technology company in Vancouver is hiring a Technical Account Manager to serve as the primary technical point of contact for B2B partners. The role involves managing partner requests, assessing technical issues, and collaborating with internal teams. Ideal candidates are experienced in technical roles and possess strong communication skills. This opportunity offers competitive compensation and remote work options.