Strategic Partner Growth & Success Lead

FISPAN; Vancouver; On-site; CAD 90,000 - 100,000; Full time

Job summary

A leading financial technology firm in Vancouver is looking for a Partner Success Manager to cultivate strategic partnerships and drive revenue growth. This role involves maintaining partner relationships, managing onboarding processes, and conducting business reviews to ensure partner satisfaction. Ideal candidates should have 3-5 years of experience in customer success or account management, a Bachelor's degree in a relevant field, and a strong focus on customer needs. This position offers a competitive salary and a dynamic work environment with ample opportunities for personal growth.

Benefits

Extended health and dental benefits

Paid time off

Competitive semi-annual bonus program

Mentorship programs

Weekly team lunches

Qualifications

• 3-5+ years of experience in Customer Success Management or Account Management.
• Ability to adapt to change and be comfortable with ambiguity.
• High motivation and strong prioritization to complete tasks timely.

Responsibilities

• Develop and nurture relationships with strategic partners.
• Coordinate and deliver training sessions for partners.
• Track and report on partner performance metrics.

Skills

Customer Success Management

B2B Platforms

Strong Communication

Data driven

Empathy

Analytical thinking

Education

Bachelor's degree in Commerce or related field

Job description

A leading financial technology firm in Vancouver is looking for a Partner Success Manager to cultivate strategic partnerships and drive revenue growth. This role involves maintaining partner relationships, managing onboarding processes, and conducting business reviews to ensure partner satisfaction. Ideal candidates should have 3-5 years of experience in customer success or account management, a Bachelor's degree in a relevant field, and a strong focus on customer needs. This position offers a competitive salary and a dynamic work environment with ample opportunities for personal growth.