Implementation Success Specialist – EDI

LBMX; London; On-site; CAD 60,000 - 75,000; Full time

Job summary

A growing software solutions company in London, Ontario, seeks an Implementation Success Specialist. In this role, you will be the key connection with customers during their EDI implementation journey, ensuring smooth project progression. The ideal candidate should be organized, self-motivated, and possess strong communication skills. A competitive salary and benefits package are offered, along with a commitment to a healthy work-life balance.

Benefits

Competitive salary and benefits

Three weeks' vacation

Company-matched GRSP contributions

Education subsidies

Maternity, Parental and Compassionate Care Leave Top-Up Program

Flexible summer hours

$500 Staples allowance

Qualifications

• 2+ years in customer-facing coordination or implementation roles.
• Experience with EDI is a strong asset.
• Understanding of various Accounting/ERP/POS systems.

Responsibilities

• Lead customer meetings to ensure understanding throughout the project.
• Coordinate multiple EDI projects from initiation through go-live.
• Provide exceptional customer service with a solution-oriented approach.

Skills

Exceptional organization and follow-up skills

Strong communication and relationship-building skills

Self-motivated with a high level of professionalism

Ability to juggle multiple priorities

Comfort working with cross-functional teams

Technical fluency in English

Education

Post-secondary education in business or related field

Tools

Microsoft Teams

Excel

Outlook

Word

Job description

Implementation Success Specialist - EDI

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking talented, compassionate, and driven individuals to join our team as an Implementation Success Specialist in our EDI department. We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work‑life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued. Come and help us make LBMX a better company and an even better place to work!

Must be able to legally work within Canada.

Positions to fill: 1

Position Description

In this role, you’ll be the key connection between LBMX and our customers during their EDI implementation journey. You’ll ensure projects move forward smoothly by keeping customers engaged, tracking progress, and raising flags when timelines or deliverables go off course. You’ll also qualify customers before implementations begin to make sure our technical teams are focused on clients who are ready to go. It’s a great fit for someone who’s organized, outgoing, and driven to help others succeed. Successful candidates must thrive in an independent work environment and be dedicated to delivering an exceptional customer experience. Additionally, candidates with prior experience with EDI and/or exposure to ERP systems will be highly regarded. We welcome applicants from all locations. While our preference is for the successful candidate to join us at our London, Ontario office, flexible and remote arrangements may be available following the onboarding process. Ultimately, we’re focused on finding the right talent and potential to succeed in this role.

Responsibilities

• Lead customer meetings to ensure customers understand what’s needed throughout the project and feel supported.
• Coordinate the progress of multiple customer EDI projects from initiation through go-live.
• Maintain proactive communication with customers to ensure they’re meeting their deliverables and timelines.
• Qualify and prepare customers before implementation begins to ensure readiness for technical setup.
• Keep internal teams informed of customer status, risks, and next steps.
• Maintain accurate project notes and documentation.
• Ensure customers understand what’s needed at each step and feel supported throughout the process.
• Help identify and remove roadblocks that could delay customer success.
• Contribute to continuous improvement of our onboarding and delivery processes.
• Provide exceptional customer service with a professional, solution‑oriented approach.
• Represent the voice of the customer in internal meetings and problem‑solving discussions.
• Other duties as assigned.

Skill Requirements

• Exceptional organization and follow‑up skills — you naturally keep projects on track.
• Strong communication and relationship‑building skills; you’re comfortable working directly with customers over phone, email, and video (Microsoft Teams).
• Self‑motivated with a high level of professionalism to independently drive simultaneous projects from start to finish.
• Ability to juggle multiple priorities while maintaining attention to detail. Effective problem‑solving and problem‑prevention skills.
• Comfort working with cross‑functional teams (operations, technical, and sales staff).
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Technical fluency in English (speaking, reading, and writing).

Nice to Have

• Experience working with a remote team would be considered an asset
• Familiarity with EDI standards (X12, EDIFACT) and data transport protocols (SFTP, AS2, VAN, etc.)
• Understanding of additional data file formats such as CSV, EDIFACT, XML, JSON, etc.
• Exposure to various Accounting/ERP/POS systems such as Infor SXe, Epicor Eclipse, SAP, etc.
• Knowledge of using JIRA, Salesforce, and Zendesk

Experience Required

• Two or more years of relevant experience in a customer‑facing coordination, implementation, or customer success role (EDI experience is a strong asset).
• Post‑secondary education in business, communications, or a related field preferred.

The Perks of Working with us!

• Competitive salary and benefits, including a health spending account and employee assistance program
• Three weeks' vacation to start with additional paid “LBMX holidays” throughout the year
• Company‑matched GRSP contributions
• Education subsidies for job‑related courses to support your growth
• Maternity, Parental and Compassionate Care Leave Top‑Up Program
• A healthy work‑life balance
• Flexible summer hours
• $500 Staples allowance for new full‑time hires
• Recognized as one of Canada’s Top 100 Small & Medium Employers (2022, 2023, and 2024)
• Winner of Canada’s Top 100 Employer (2025)

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.