Remote Mid-Market Customer Success Manager

Highspot; Remote; CAD 73,000 - 109,000; Full time

Job summary

A leading sales enablement firm is seeking a Customer Success Manager to join their Post-Sales team in Canada. This role involves serving as the primary point of contact for customer relationships, driving product adoption, and ensuring customer satisfaction across various organizational functions. Candidates should have 3-5 years of experience in customer success or account management, strong communication skills, and the ability to manage multiple stakeholders. The position is available remotely in Alberta, British Columbia, and Ontario.

Benefits

Comprehensive medical, dental, vision benefits

Flexible PTO

Quarterly Recharge Fridays

Group Retirement Savings Plan

Access to Coaches and Therapists

Qualifications

• 3-5 years of experience in customer success, consulting, or account management.
• Proven ability to consult with customers at all seniority levels.
• Strong background in project management and multi-stakeholder engagement.

Responsibilities

• Serve as the primary contact for customer relationships.
• Develop mutual value plans with clients.
• Drive product adoption and facilitate customer satisfaction.
• Identify opportunities for account expansion and risk mitigation.

Skills

Customer relationship management

Communication skills

Project management

Collaboration

Problem-solving

Job description

A leading sales enablement firm is seeking a Customer Success Manager to join their Post-Sales team in Canada. This role involves serving as the primary point of contact for customer relationships, driving product adoption, and ensuring customer satisfaction across various organizational functions. Candidates should have 3-5 years of experience in customer success or account management, strong communication skills, and the ability to manage multiple stakeholders. The position is available remotely in Alberta, British Columbia, and Ontario.