Global Head of Customer Success — Remote

Jobgether; Remote; CAD 90,000 - 130,000; Full time

Job summary

A recruitment service is seeking a Head of Customer Success in Canada to lead and scale the customer experience function. The role involves overseeing the entire customer journey, developing strategies, and managing a high-performing team. Candidates should have at least 5 years of experience in customer success or client-facing roles, particularly with e-commerce backgrounds. This position offers a remote-first work environment and opportunities for professional growth.

Benefits

Remote-first, flexible work environment

Opportunity for professional development

Collaborative culture driven by innovation

Qualifications

• Minimum 5 years in client-facing operations or customer success roles, with at least 2 in leadership.
• Strong background in e-commerce operations.
• Proven ability to lead remote, globally distributed teams.

Responsibilities

• Lead and manage the customer success function with scalable strategies.
• Build, mentor, and guide a high-performing team.
• Oversee post-sales operations including client onboarding.

Skills

Client-facing operations

Customer success management

Strong communication skills

Analytical skills

Leadership

Tools

Shopify

QuickBooks

Job description

A recruitment service is seeking a Head of Customer Success in Canada to lead and scale the customer experience function. The role involves overseeing the entire customer journey, developing strategies, and managing a high-performing team. Candidates should have at least 5 years of experience in customer success or client-facing roles, particularly with e-commerce backgrounds. This position offers a remote-first work environment and opportunities for professional growth.