Industrial SaaS Customer Success Manager — Onboarding

Focus FS; San Juan de Terranova; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager to ensure successful onboarding and long-term satisfaction for customers in mining, oil and gas. This hands-on role involves training clients on technical features, monitoring user adoption, and addressing queries. The ideal candidate will have experience in customer success, strong communication skills, and the capability to manage diverse customer needs. Commitment to understanding customer operations and providing tailored solutions is essential.

Qualifications

• Experience in customer success, implementation, or technical support roles within SaaS or enterprise software.
• Strong communication and relationship building skills.
• Ability to manage multiple customers and priorities.

Responsibilities

• Own customer onboarding and implementation, ensuring understanding of the platform.
• Develop a deep understanding of each customer’s operations, goals, and risk profile.
• Plan and deliver customer training for new deployments and feature releases.
• Monitor customer usage, adoption, and overall health, addressing concerns early.

Skills

Customer empathy

Stakeholder management

Technical communication

Training and onboarding

Job description

A leading technology company is seeking a Customer Success Manager to ensure successful onboarding and long-term satisfaction for customers in mining, oil and gas. This hands-on role involves training clients on technical features, monitoring user adoption, and addressing queries. The ideal candidate will have experience in customer success, strong communication skills, and the capability to manage diverse customer needs. Commitment to understanding customer operations and providing tailored solutions is essential.