Enterprise Customer Success Lead — ESG & Platform Growth
Diagram
Montreal (administrative region)
Sur place
CAD 70 000 - 90 000
Plein temps
Il y a 8 jours
Résumé du poste
A software company focused on customer success is seeking a driven Customer Success Manager to manage enterprise customer relationships in Montreal. The role involves partnering with customers to define success, leading renewal and expansion efforts, and collaborating with internal teams. Ideal candidates have 3+ years in Customer Success, strong analytical skills, and are bilingual in English and another language. Flexible schedules and participation in the company's mission to enhance sustainability through ESG solutions are also offered.
Prestations
Flexible schedules
Stock option plan
Qualifications
3+ years of experience in Customer Success or Account Management.
Ability to independently prioritize and manage a large workload.
Experience in the startup or SaaS industry preferred.
Responsabilités
Establish success metrics and objectives with enterprise-level customers.
Collaboration with cross-functional teams for customer success.
Lead customer renewal and expansion efforts effectively.
Connaissances
Customer empathy
Strong communication skills
Analytical approach
Bilingualism (English + French, Spanish, or German)
Project management
Description du poste
A software company focused on customer success is seeking a driven Customer Success Manager to manage enterprise customer relationships in Montreal. The role involves partnering with customers to define success, leading renewal and expansion efforts, and collaborating with internal teams. Ideal candidates have 3+ years in Customer Success, strong analytical skills, and are bilingual in English and another language. Flexible schedules and participation in the company's mission to enhance sustainability through ESG solutions are also offered.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.