Enterprise CSM: Growth & Strategic Partnerships

LumiQ; Toronto; Hybrid; CAD 110,000 - 115,000; Full time

Job summary

A professional education platform in Toronto is seeking an Enterprise Customer Success Manager to manage relationships with strategic clients. You will ensure customer satisfaction, drive engagement, and identify growth opportunities. The ideal candidate has over 8 years of experience in customer success or account management, strong analytical skills, and proficiency in CRM tools like Salesforce. This role offers a competitive salary of CAD $110,000 - $115,000, and a maximum total OTE of $140,000, along with flexible hybrid work arrangements.

Benefits

Health Benefits

Hybrid Work Style

Monthly team social events

Schedule flexibility

Nomad policy

Endless Learning

LumiQ Clubs

Qualifications

• 8+ years of experience in a customer-facing role such as Customer Success or Account Management.
• Experience in relationship-driven roles building trusted partnerships.
• Detail-oriented and proactive in managing multiple enterprise accounts.

Responsibilities

• Own and develop trusted advisor relationships with enterprise customers.
• Monitor and analyze customer health to mitigate churn and identify growth opportunities.
• Lead customer onboarding and strategic goal-alignment conversations.

Skills

Customer Success

Account Management

Relationship building

Analytical thinking

Organizational skills

Communication skills

Salesforce

Excel

Stakeholder engagement

Education

Bachelor's degree

Tools

Salesforce

Excel

Job description

A professional education platform in Toronto is seeking an Enterprise Customer Success Manager to manage relationships with strategic clients. You will ensure customer satisfaction, drive engagement, and identify growth opportunities. The ideal candidate has over 8 years of experience in customer success or account management, strong analytical skills, and proficiency in CRM tools like Salesforce. This role offers a competitive salary of CAD $110,000 - $115,000, and a maximum total OTE of $140,000, along with flexible hybrid work arrangements.